FAQ Answers (Frequently Asked Questions)

FAQ Answers (Frequently Asked Questions)

I placed a phone order, now what I do?

If you placed a phone order on our website, payment must still be received before the order can be sent.  You can also TELEPHONE your information into our customer service line.  The telephone number is 614-582-1777 or 877-968-2825.  Both lines are secure.  You will need to provide the following information:

  • credit card number

  • expiration

  • CVV number (only for American Express, Visa, and MasterCard)

  • order number and name

Will sales tax be added to my order?

All orders placed and shipped in Arizona will have a 8.95% sales tax added. Orders placed and shipped outside Arizona do not require sales tax to be added.

What Form of Payment Do You Accept?

We accept money orders, PayPal and credit cards, including Visa, MasterCard, American Express and Discover.  There are no credit card surcharges. Credit cards are charged upon shipment of an order. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in processing the order.

How do I process an order with a money order?

If you do not have a credit card and would like to pay with money order, the checkout process is the same.  Please place items in cart, checkout and choose money order option.   Once you have the total cost of order, please send money order payment to the address below.  Please send invoice with order or note order id on money order.  Orders made with money order are not sent until money order is received.  Also, WE DO NOT ACCEPT PERSONAL CHECKS OR INTERNATIONAL MONEY ORDERS.

BuckeyeFanApparel, LLC

2412 24th Way

West Palm Beach, FL 33407

Where is the CVV number located on my credit card?

The "CVV" number is the last three digits on the back of the card after the credit card number. This is used to ensure that the person using the card is the cardholder because this number is only printed on the credit card.

I am having trouble placing and order on the website, what should I do?

If you are having trouble placing an order on the website, please make sure your browser is set-up to accept cookies.  Some customers have had trouble using Internet Explorer 7.0 and placing an order.  If you have trouble placing your order, please give us a call at 480-422-7350 or 888-flyclothing (359-2568).  We will be glad to help you with your order.

When I checkout, I keep getting pushed back to where I started on my order. What is happening?

If you are having trouble placing an order where the screen takes you back to the customer information page, you might be entering incorrect information.  If you are choosing a username, don't put an email address in the field.  This field can only hold up to 17 characters and will cause an error if you put an email address in the field.  Instead of inputting "janedoe123@aol.com" simply input "janedoe123".

I received an error that my username is too long and my order didn't seem to go through.

We have found that our gateway will only accept usernames up to 17 characters.  If you use your email address, i.e. johndoe1234567@comcast.net, your order will not be processed because there are too many characters.  If you would like to use your email address, please use the first part, i.e. "johndoe1234567."  This will allow your order to process properly.

How long does shipping take?

Most Orders are processed within 24 hours (Monday - Thursday) and are shipped according to customer shipping preference.  The shipping time will depend on which method you choose and are clearly outlined when checking out.  To estimate your delivery, add the product processing time with the delivery method you choose for total delivery time.  Order processing is our 1st priority and we ship as soon as we are able.   If you need your order in a hurry, please make sure to use a designated method like USPS Express mail, USPS Priority Mail or UPS 2nd day and UPS overnight.

How can I tell if my order was processed?

Your order is processed once you submit your credit card information and hit the "submit" button.  In a few seconds, you should see your invoice appear on Flyclothing.com with an invoice number is left corner.  You should also receive an email shortly (if the correct email was entered).  If you don't see either of these, please try your order again.  Also, if the items you are attempting to order are still in the cart, then the order hasnt completed.  We are always available by phone if you need help placing an order.  Our hours of operation are 10 am  to 5 pm (Eastern Time) Monday through Friday.  If you are unable to reach, please leave a message and we'll call you at our earliest convenience.

Is your web site secure?

Yes, the website is secure. Your security and privacy are very important to us. This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. We update our security and privacy programs to include the latest technology that encrypts your personal and purchase information as it is transmitted over the Internet. 


Some customers have mentioned that they receive information when using the Safari browser that the site is not secure or the SSL certificate may be invalid, but this is not the case. Whenever you enter personal information, we use a secure site to ensure your information is safe. If you see "https:" before the url: www.buckeyefanapparel.com, you are now on the secure site. Also, if you are using Internet Explorer you should see a small lock at the bottom, right hand side of the browser. Both of these examples are ways to know you are on a secure site.

To check our SSL Certificate, please click below:

Do you share my e-mail with other companies?

We never share our mailing list with any other companies. Our mailing list, e-mail lists and any other personal and purchase information is kept confidential and is not exchanged or sold to any other company.

Are cookies used on the website?

Yes, cookies are used on the website. Cookies are used in the shopping cart to keep track of your order and website history.

I recently saw activity on my account but havent been on BuckeyeFanApparel.com lately. Should I worry?

We are simply updating our customer database and cleaning up duplicate information.  If you received an email that your account has been enabled/disabled or deleted, there is no need to worry.

Do you ship internationally?

Yes, we do ship internationally.  The list of countries we ship to can be accessed by using our shopping cart.  If your country is not listed, we most likely do not ship to it.  All international orders are shipped via USPS Priority Mail International or USPS Airmail Parcel Post.  Packages usually arrive within 2 weeks of shipment.  If you order from overseas, please be prepared to provide proof of your information.  We may require a scanned copy of a photo id and the credit card issuing bank information.  This is solely used for verify your identity and confirm information for valid shipping.

How much is international shipping?

International shipping prices depend on the weight and destination of the package.  We do not give quotes for shipping international packages.  Please place an order using the website.  The cost of shipping will be determined once the products is in the cart and the destination country has been chosen.

What is your return policy?

Shipping and Return Policy

Where do I send my return or exchange?

Shipping and Return Policy

I would like to use one of your coupon offers. How do I input a coupon code?

In the checkout section, make sure to enter your coupon code in the "Discount Coupon" section and submit.  If you do not submit the code, the coupon will not be subtracted from the order.  Coupons are not combinable.  Only one coupon per order.  Some coupons require you to be logged in since they can only be used a certain number of times.

Does BuckeyeFanApparel have a store I can visit?

We currently do not have a physical store location.  However, we do have various Ohio State Alumni gameday watch booth's around the country. Ask your local Alumni club or email us to find out if we have a booth near you.

What are your hours of operation?

Our Customer Service Representatives are available to speak with you: Monday through Friday 10:00 AM to 5:00 PM (Eastern Time).  If we are unable to speak with you immediately, please leave a message on our voice mail system and we will attempt to contact you within 24 hours.

 

Do you have a catalog of all your products?

We currently do not offer a catalog.  Our products often change and keeping up a catalog becomes cumbersome and expensive.  The website acts as our current catalog of product offerings.

How do I track my order?

You will know your order has been completed when you receive an email from us stating "Your order has been completed". The order is then entered into our shipping system and an automated email will be sent to you with tracking information. To track your package you can visit the UPS or USPS website, depending on which parcel company you selected for the shipment of your order.  You can also track your shipment from the BuckeyeFanApparel.com website.  On the left hand side of the page find the header "Parcel Tracking".

My package says it was delivered, but I didnt receive it. Now what?

If you tracked your package and the parcel company says it was delivered, than the parcel service scanned the package at the time of delivery and left it at your location.  If you live in an apartment complex, you may want to check with your office.  If you didn't receive the package, you'll need to talk to your local parcel office and parcel carrier with the tracking number we provided in our automatic email.  They will have the best information regarding the package and delivery.  We have no other information regarding the package other than the date we shipped and when the package was scanned and delivered by the parcel company.  If you didnt receive the package even though it was reported as delivered by the parcel company, then you'll need to file a claim with the parcel office and your local police department.  If the package is lost, we do not credit accounts where the parcel service says the package was delivered without a police report.

What does Product Status "Discontinued" mean?

DISCONTINUED

When a product has been discontinued by the manufacturer and we can no longer re-order it, then it is marked "Discontinued."  The sizes shown are still currenty available, but not re-orderable once out of stock.  What that means to you is, if you don't buy it now, it may not be available in the future!  Many manufacturers discontinue lines and bring in new product for each season or a manufacturer may lose licensing rights and can no longer produce.

AVAILABLE

If a product is currently in stock and can also be re-ordered from the manufacturer (if out of stock in certain sizes), then it is listed as available

NO RETURNS/EXCHANGE ONLY

Merchandise marked with "No Returns/Exchange Only" are only eligible for an exchange and not return.  The Return Policy is void. Exchanges still must be done within 15 days of receiving item.

What is your women's sizing?

Most of the women's shirts sold on BuckeyeFanApparel.com are a junior cut.  The sizing will vary from manufacturer but most items will be smaller because of the cut.  If you have specific questions regarding a product size, please email us or message us through Live Chat during regular operating hours.

I can't login to my account. What should I do?

If you have trouble logging in, please use our password recover link: http://www.buckeyefanapparel.com/help.php?section=Password_Recovery.  If this doesnt work, please give us a call at 877-968-2825 or 614-560-3951.

How do I know if my order has been shipped?

Once an order has been shipped, it is marked as "Completed."  You should receive an email notification (as long as you provided the correct email address) that the order was completed.  Once we have created a shipping label, you will receive tracking information for USPS or UPS.

Everytime I checkout, my cart is empty.

It seems some customers are having trouble shopping on the website using Internet Explorer 8.  We use cookies to keep track of your cart and order, and the browser may be blocking them because of the default privacy setting.  For best viewing and usage, we recommend using another browser including Safari, Mozilla Firefox or Google Chrome.

How can I tell if an item is on clearance?

We have a clearance category.  Any item listed in this category is considered a clearance item.  All items marked clearance are not elgible for discounts, returns or exchanges so please make sure of the item before purchasing.

How it works

First a board member of the Ohio State Alumni Club will need to sign up as a partner.  After we accept the account, the member will log into the partner account.  From there, simply cut & paste a banner or a link code into your website page or email message.  Whoever clicks that link and buys anything from us is credited to you.

What are the payment options for commissions?

We will write a check payable to your Ohio State Alumni Club.

What about product returns?

If a user returns a product for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for any commission earned on that transaction.

What is your affiliate program?

BuckeyeFanApparel.com (www.buckeyefanapparel.com), is a retail business that focuses on Ohio State apparel and accessories. I started BuckeyeFanApparel.com to bring Ohio State merchandise to alumni clubs throughout the country.  We have successfully done so in Phoenix and Florida.

 We would like to bring BuckeyeFanApparel.com to your alumni club with our affiliate program.  Not only does it help your members find Buckeye merchandise but our affiliate program will also help generate revenue for your club’s endeavors and scholarship fund.

To find more information about our affiliate program, send us an email or call 614-560-3951.