FAQ (Frequently Asked Questions)

ABOUT PLACING AN ORDER

1. I placed a phone order, now what I do?
2. Will sales tax be added to my order?
3. What Form of Payment Do You Accept?
4. How do I process an order with a money order?
5. Where is the CVV number located on my credit card?
6. I am having trouble placing and order on the website, what should I do?
7. When I checkout, I keep getting pushed back to where I started on my order. What is happening?
8. I received an error that my username is too long and my order didn't seem to go through.
9. How long does shipping take?
10. How can I tell if my order was processed?

SECURITY QUESTIONS

1. Is your web site secure?
2. Do you share my e-mail with other companies?
3. Are cookies used on the website?
4. I recently saw activity on my account but havent been on BuckeyeFanApparel.com lately. Should I worry?

INTERNATIONAL ORDERS

1. Do you ship internationally?
2. How much is international shipping?

RETURNS & EXCHANGES

1. What is your return policy?
2. Where do I send my return or exchange?

GENERAL QUESTIONS

1. I would like to use one of your coupon offers. How do I input a coupon code?
2. Does BuckeyeFanApparel have a store I can visit?
3. What are your hours of operation?
4. Do you have a catalog of all your products?
5. How do I track my order?
6. My package says it was delivered, but I didnt receive it. Now what?
7. What does Product Status "Discontinued" mean?
8. What is your women's sizing?
9. I can't login to my account. What should I do?

CUSTOMER QUESTIONS

1. How do I know if my order has been shipped?
2. Everytime I checkout, my cart is empty.
3. How can I tell if an item is on clearance?

AFFILIATE PROGRAM (Offical Ohio State Alumni Clubs ONLY)

1. How it works
2. What are the payment options for commissions?
3. What about product returns?
4. What is your affiliate program?